Shipping Policy
Last Updated: July 2025
Delivery Requirements
All orders require an adult signature (18+ years old) upon delivery, included in your shipping fees. We partner with trusted private regional carriers for all shipments.
- Restrictions: We cannot ship to PO boxes, military bases, or internationally.
Processing Times & Tracking
Order Processing
- Orders placed before 1:00 PM PST (Monday–Friday) typically ship the same day.
- Orders placed after 1:00 PM PST Friday or over the weekend ship the following Monday.
- Delays may occur during peak seasons or high order volumes.
Tracking Information
- Automated tracking emails are sent once your package ships.
- If you don’t receive tracking details, check your spam/junk folder.
- Tracking updates may take up to 24 hours to reflect.
- Track packages via the email link—do not rely on third-party shopping apps.
Note: You are responsible for providing an accurate shipping address. Incorrect details may lead to lost or delayed packages.
Shipping Times & Delivery
Transit Times
- Standard Shipping: 3–7 business days after processing.
- Delivery dates are estimates only and not guaranteed. Transit times exclude processing, weekends, and holidays.
Delivery Considerations
- External factors (e.g., weather, carrier delays, labor shortages) may extend delivery timelines.
- Packages may arrive 1–2 days later than estimated.
- For best results:
- Ship to a business address if unavailable during daytime hours.
- Provide gate codes for gated communities (carriers often lack access).
- Address apartment orders to the leasing office when possible.
Delivery Issues
Delayed Packages
If your shipment is delayed, wait up to 2 business days past the estimated delivery date before contacting us.
Missing Packages
If marked “delivered” but not received:
- Check with neighbors, household members, or your leasing office (for apartments).
- If still unlocated, reach out to our team for assistance.
Cancellations & Changes
- Orders may be canceled within 1 hour of placement if not yet processed.
- For orders older than 1 hour, contact us immediately (cancellation not guaranteed).
- Shipped orders cannot be canceled or modified.
Failed Delivery Attempts
After 3 unsuccessful delivery attempts, packages are returned to us. We will:
- Reship your order (additional fees may apply at our discretion).
- Issue a full refund (processed within 3–5 business days of receiving the returned package).
Refunds for undeliverable packages (due to incorrect addresses, unavailability, or inaccessible properties) are prioritized.
Frequently Asked Questions
What if my package is lost?
First, contact your local post office to file a claim—they may have intercepted the package. After filing, reach out to our support team for further assistance.
What if my package is damaged?
Notify us within 72 hours of delivery. Damaged or missing items reported after this window may not qualify for a claim.
Can I change my delivery address after shipping?
No—if you’ve received a tracking number, changes are not guaranteed. For orders without tracking, we’ll attempt to accommodate but cannot promise adjustments.
Customer Support
Hours: Monday–Saturday | 9:00 AM–5:00 PM PSTSunday | 11:00 AM–7:00 PM PST
Orders are processed overnight. Emails received after hours will be addressed the next business day—by then, your order may have already shipped.
Need further help?
Visit our Contact Page or email support@vapeyoo.com.
Thank you for choosing VapeYoo—we’re committed to delivering your order safely and on time.
VapeYoo reserves the right to update this policy at any time. Last updated: July 2025.